Privacy Policy for ck4r

Introduction

ck4r ("we", "us", "our", "the Platform") operates the online betting and casino platform accessible at ck4r.io. This Privacy Policy describes how ck4r collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who register for or use any service offered through the ck4r platform.

This policy is written in plain English and is intended to be read by players based in Bangladesh. Where technical or legal terms are used, we have provided explanations in straightforward language. If you have any questions about this policy after reading it, please contact our support team at [email protected].

This Privacy Policy should be read in conjunction with ck4r's Terms & Conditions, which govern your overall use of the platform. Both documents are available in the footer of every page on ck4r.io. By creating an account or using any service on ck4r, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices it describes.

Data Controller

ck4r acts as the data controller in respect of all personal data collected through the ck4r platform. As data controller, ck4r determines the purposes for which personal data is processed and the means by which that processing takes place. ck4r is responsible for ensuring that your personal data is handled in accordance with applicable data protection principles.

All data protection enquiries, access requests, and deletion requests should be directed to the ck4r support team. Contact details are provided in Section 17 of this policy. ck4r will acknowledge all formal data protection requests within five (5) business days of receipt.

Data We Collect

ck4r collects personal data in the following categories. We collect only data that is necessary for the specific purpose for which it is gathered.

How We Collect Your Data

ck4r collects personal data through the following channels:

• Direct collection: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or updating your account profile.
• Automated collection: Technical data collected automatically when you access the ck4r platform, including IP address, device identifiers, browser data, and session behaviour through cookies and server logs.
• Third-party sources: Identity verification data returned by our KYC (Know Your Customer) service providers after you submit verification documents. Payment confirmation data from mobile wallet operators such as bKash, Nagad, and Rocket.
• Game providers: Game session data, including round history, bet sizes, and game outcomes, collected by third-party game studios (such as Pragmatic Play, Evolution Gaming, and Ezugi) and shared with ck4r for account management and dispute resolution purposes.

ck4r does not collect personal data from social media platforms, data brokers, or any source not directly related to the operation of the ck4r betting and casino platform.

How We Use Your Data

ck4r uses your personal data for the following purposes, all of which are directly connected to operating a safe, compliant, and enjoyable betting platform for players in Bangladesh:

• Account creation and management: Creating and maintaining your ck4r player account, processing login requests, and managing your account preferences and responsible gaming settings.
• Identity verification: Verifying your age (21+), identity, and payment method ownership in accordance with our Know Your Customer obligations to prevent underage gambling and financial crime.
• Transaction processing: Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels. All amounts are processed in Bangladeshi Taka (BDT).
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance. Support communications may be recorded for quality assurance purposes.
• Responsible gaming: Monitoring betting and gaming patterns to identify potential problem gambling indicators and to administer voluntary tools such as deposit limits, loss limits, and self-exclusion requests.
• Fraud and security: Detecting and preventing fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in the ck4r Terms & Conditions.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the ck4r platform, fix technical issues, and optimise the user experience for players across Bangladesh.
• Legal and regulatory compliance: Retaining records as required by applicable law and cooperating with lawful requests from regulatory or law enforcement authorities.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. See Section 14 for details on managing your marketing preferences.

Legal Basis for Processing

ck4r processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil our obligations to you under the ck4r Terms & Conditions — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification requirements, anti-money laundering obligations, and data retention mandates.
• Legitimate interests: Processing carried out in ck4r's legitimate business interests, such as fraud detection, platform security, and service improvement, where those interests do not override your fundamental privacy rights.
• Consent: Processing carried out on the basis of your explicit consent, including the use of non-essential analytics cookies and the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Sharing Your Data

ck4r does not sell, rent, or trade your personal data. We share data only where necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of third parties with whom your data may be shared are as follows:

• Payment processors: Mobile wallet operators (bKash, Nagad, Rocket, Upay) and bank transfer partners receive the minimum data necessary to process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC service providers receive your identity documents and personal details to perform age and identity verification checks on ck4r's behalf.
• Game studios: Game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming operate their own game servers and receive game session data as part of the technical operation of their games on the ck4r platform. These providers are subject to their own data processing agreements with ck4r.
• IT and hosting providers: Secure cloud hosting and infrastructure providers who store platform data under strict confidentiality agreements.
• Legal and regulatory authorities: ck4r may disclose personal data to law enforcement agencies, courts, or regulatory bodies where required by applicable law, a valid legal order, or to protect the legal rights of ck4r or its players.

All third-party data processors engaged by ck4r are required to process data only in accordance with ck4r's instructions, to implement appropriate security measures, and to comply with all applicable data protection requirements. ck4r does not permit third-party processors to use your data for their own independent purposes.

Payment Data

ck4r processes all financial transactions in Bangladeshi Taka (BDT). When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, or Upay, your payment details are transmitted to the relevant payment processor through an encrypted connection. ck4r does not store your full mobile wallet credentials or bank account numbers on its own servers.

ck4r retains transaction records — including amounts, dates, and partial payment method identifiers — for the purposes of account management, dispute resolution, and compliance with financial record-keeping obligations. These records are held securely and are accessible only to authorised ck4r personnel with a legitimate operational need.

Cookies & Tracking Technologies

ck4r uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help the platform remember your session, preferences, and usage patterns. ck4r uses the following categories of cookies:

• Essential cookies: Required for the platform to function correctly. These include session cookies that maintain your logged-in state, security cookies that protect against cross-site request forgery, and load-balancing cookies. Essential cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used with your consent to collect anonymised data about how players navigate the ck4r platform — such as which pages are visited most frequently and where users exit the site. This data is used in aggregate form to improve the platform. Analytics cookies are not used to identify individual users.
• Functional cookies: Used to remember your preferences, such as your chosen language or responsible gaming settings, so you do not need to re-enter them on each visit.

ck4r does not use third-party advertising cookies or retargeting pixels. You can manage your cookie preferences at any time through your browser settings or through the cookie management interface available on the ck4r platform.

Data Retention

ck4r retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account registration plus a minimum of five (5) years following account closure, in accordance with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction and betting history: Retained for a minimum of five (5) years from the date of each transaction for compliance and dispute resolution purposes.
• Support communications: Retained for three (3) years from the date of the communication, unless the subject matter requires longer retention for ongoing dispute resolution or legal proceedings.
• Technical and log data: Retained for twelve (12) months for security monitoring and fraud prevention, after which it is deleted or anonymised.

At the end of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymisation is used, aggregate and statistical data derived from it may be retained indefinitely for platform analytics purposes.

Data Security

ck4r implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. Key measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and ck4r's servers.
• Cryptographic password hashing using industry-standard algorithms. Passwords are never stored in plain text and are not accessible to ck4r staff.
• Role-based access controls ensuring that ck4r personnel can only access the personal data necessary for their specific job functions.
• Regular security assessments and penetration testing to identify and remediate vulnerabilities in the platform infrastructure.
• Secure data centre hosting with physical access controls, redundant systems, and encrypted storage.
• Incident response procedures to detect, respond to, and notify affected players of any data security incidents in a timely manner.

While ck4r takes data security seriously and invests in appropriate protective measures, no digital platform can guarantee absolute security. You also have a responsibility to keep your ck4r login credentials confidential. If you believe your account has been compromised, contact [email protected] immediately.

Your Data Rights

As a ck4r player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team with your account username and a description of your request.

• Right of access: You have the right to request a copy of the personal data ck4r holds about you. We will provide this in a clear, structured format within thirty (30) days of receiving your verified request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Identity-related corrections may require resubmission of verification documents.
• Right to erasure: You may request that ck4r delete your personal data. We will process deletion requests where there is no legal or regulatory obligation requiring us to retain the data. Note that financial transaction records and identity verification data are subject to mandatory retention periods as outlined in Section 10.
• Right to restrict processing: You may request that we restrict processing of your data in certain circumstances, such as while an accuracy dispute is under review.
• Right to data portability: You have the right to receive a copy of the data you have provided to ck4r in a commonly used, machine-readable format (such as CSV), where processing is based on your consent or a contractual obligation.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications or analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of ck4r's legitimate interests. We will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

ck4r will acknowledge all data rights requests within five (5) business days and will provide a substantive response within thirty (30) days. Where a request is complex or voluminous, we may extend this period by up to an additional thirty (30) days, in which case we will notify you of the extension.

Children & Minors

ck4r is strictly an adults-only platform. No person under the age of 21 is permitted to register, access, or use any service offered through ck4r.io. ck4r does not knowingly collect personal data from individuals under 21 years of age.

Where ck4r identifies or has reasonable grounds to suspect that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. Any funds deposited by an underage user will be handled in accordance with ck4r's Terms & Conditions and applicable law.

If you are a parent or guardian and believe that a person under 21 in your care has created a ck4r account, please contact us immediately at [email protected] with details of the account. ck4r will investigate and take appropriate action within two (2) business days of receiving your notification.

Marketing Communications

ck4r may send you promotional offers, bonus notifications, platform updates, and news about new games or features by email or mobile notification. We will only send marketing communications to players who have explicitly opted in to receive them at the time of account registration or subsequently through their account preferences.

You can opt out of marketing communications at any time by updating your notification preferences in your ck4r account dashboard or by following the unsubscribe instructions included in any marketing email. Opting out of marketing communications will not affect your receipt of transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts — these are sent regardless of marketing preferences as they are necessary to the operation of your account.

ck4r does not share your contact details with third-party marketers. All marketing communications are sent directly by ck4r and relate exclusively to ck4r products and services.

Third-Party Services

The ck4r platform integrates third-party services to deliver a complete betting and casino experience. These include game studios (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe), payment partners (bKash, Nagad, Rocket, Upay), and infrastructure providers. Each of these third parties operates under its own privacy and data protection practices.

ck4r selects third-party partners carefully and requires that all partners who process personal data on our behalf do so under a formal data processing agreement that meets applicable data protection standards. However, once you navigate away from the ck4r platform to a third-party website, that third party's privacy policy governs the handling of your data and ck4r accepts no responsibility for their data practices.

ck4r does not embed third-party social media widgets, advertising networks, or tracking pixels from external companies on the ck4r platform. The ck4r website does not contain links to external websites other than those necessary for payment processing.

Policy Updates

ck4r reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, we will notify registered players by email to the address associated with their account, or by a prominent notice on the ck4r platform, at least fourteen (14) days before the changes take effect.

The effective date of the current version of this Privacy Policy is shown at the top of this page and in the hero section above. We recommend that you review this policy periodically. Your continued use of the ck4r platform following the effective date of an updated policy constitutes your acceptance of the changes.

Previous versions of this Privacy Policy are available on request by contacting [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data ck4r holds about you, please contact our data protection team using the details below. Our team is available 24 hours a day, 7 days a week, in line with Bangladesh Standard Time (BST, UTC+6).

Email: [email protected] (plain text — not a clickable link)

Please include your registered account username, a clear description of your request or concern, and any relevant reference numbers when contacting us. Data subject access requests and deletion requests will be acknowledged within five (5) business days and fulfilled within thirty (30) days of receipt of a verified request.